Macsolutions is not responsible for lost, damaged or stolen packages. All repairs are returned to the address provided and are posted by Royal Mail Next Day Special Delivery. All packages include tracking and insurance up to £1000. When sending your device to us, please ensure that the item is correctly packaged to avoid any damage in transit. Always use an insured recorded service or courier when posting your device.
Macsolutions guarantees all parts and labor for up to 90 days unless otherwise noted. We strive to ensure that every customer is completely satisfied with our work. If you experience any issues upon receiving your repaired device, you may return the device to us and have any issues regarding the functionality of your device assessed. If any part which we replaced is defective within the 90 days, then we will replace the defective part for free and will be responsible for the return postage.
Abandonment of device
Macsolutions cannot store customer owned devices for extended periods of time. By sending an item to Macsolutions for diagnosis/repair, the customer agrees to make a diligent effort to communicate with Macsolutions in good faith when your service order is concluded. We will make every reasonable attempt to contact the customer via e-mail and phone within the 30 day period. If we have no confirmed contact (via email or phone) for 30 days, we will consider your repair abandoned and will proceed with the disposal/breakdown of the device in an environmentally friendly manner.
If your device is capable of storing software programs, applications, songs, video or picture files, it is important to protect its contents against loss or possible operational failures during repair work. Before delivering the device for diagnosis or service it is your responsibility to keep a separate backup copy of the contents, remove all personal information and data that you want to protect and disable any security passwords or include any passwords with your device.
90 Day Warranty on all parts and repairs
Repairs of any device conducted by Macsolutions are covered under our 90 Day Parts & Labor Warranty unless otherwise noted. If you have any issue with a repair within the first 90 days please contact us and we guarantee that we will correct the problem in a timely manner. This warranty is limited to the parts in the device that Macsolutions has repaired or replaced.
Reckless use or abuse of your device will terminate this warranty. Reckless use consists of exposure to extreme cold or heat, water damage, over charging through use of a docking station, impact damage, or any other situation above and beyond normal wear and tear.
Through inspection, the technicians can determine whether the device has experienced damage outside of the repairs made by macsolutions.co.uk. Any such damage will void the 90 Day warranty. Additionally, the 90 Day warranty will be considered void if the technicians detect tampering to the device.
Macsolutions is dedicated to protecting the privacy of our consumers. In order to supply a safe and secure experience we will make every attempt to guarantee that your information remains confidential and is used only for the purposes described below. The Macsolutions service/repair form requires clients to provide contact information (such as name, home/work address, telephone numbers and email address). We use this information to make contact with our clients and process repair orders and payments when necessary. Macsolutions does not sell or give out any personal information to third parties.
All content on Macsolutions is the sole property of Macsolutions unless otherwise expressly indicated. Any attempts to use proprietary content without the express permission from Macsolutions will be pursued. We welcome requests for use of proprietary content at: firstname.lastname@example.org
The information contained in this web site is subject to change without notice.
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